Prices not the best out there, customer service is bad, system is obviously glitchy. When we called,they had our account listed as past due, and the lady said we couldn't talk to someone about it until 830 because that's when they officially "open."Ĭaled back at 830 (awesome, we're both now late for work and sweating our butts off), the lady told us it was just a "system error" and it would be back on "shortly." No apology or offer to compensate for the extreme inconvenience and time missed from work due to a major error on their part. We checked the account online, and same as every month, the payment had been successfully charged to the credit card and nothing was past due. Today,on a Monday morning at 7 am when I was about to make my coffee and get ready for work, our power was shut off. Prices are fine,although we receive tempting offers to switch all the time, we hadn't had any issues and didn't want to deal with the hassle of switching. Trust you will lose more with this type of unwarranted treatment of your good customers.
Contacted ALL of them and shared this experience. I sent at least a dozen referrals to you. Your loss and apparently I lost for a month but lesson learned. YEP you should have a much lower Temporary rate for customers who are legacy but contract expires and they haven't yet reached out.
If it were here on the phone in prior years when called, they would have rec'd a 5. Note it wasn't the nice person I last spoke to when I got this bill which I just knew had to be a mistake. Resist paying this kind of money for this type of service, no. Rated Customer Service low because when you call (which rarely did), their reps are all monotone, not cheerful, you feel like you're a bother to them. This was an assault! Don't put yourself in the position I was in. I'm glad I have a choice in electric providers. I paid it and paid it timely via auto-pay BUT you bet I have cancelled their service and will NEVER return hopefully.
But you would think as a long-time customer they would have worked with me. household is INSANE! Yes they did call to remind me of the expiring contract but I was in hospital and not paying attention to messages. $665 for ONE month, 2 person, 2500 sq ft. They DOUBLE if not TRIPLE the cost per KW if no contract signed even for lecacy customers. You just can't allow your contract to expire. Their rates started out a competitive prices.
0 kommentar(er)
